Once a traffic accident occurs, the car seat loses its protective ability and is usually not covered by the regular warranty, but Baby Star understands that accidents are unpredictable. We want to give you the most reassuring promise and provide a 100% free replacement guarantee.

As long as the following conditions are met:

1. Models include: Sedona / Sereno / Sensus
2. The Baby Star car seat must be within the warranty period (three years from the date of purchase)
3. The accident must have occurred in Hong Kong or Macau
4. The applicant must be the owner of the vehicle in which the accident occurred and have installed the above model of car seat
5. The vehicle must have valid Hong Kong or Macau car insurance certificate / document
6. When the accident occurred, the vehicle license (commonly known as the "driving permit") must be valid

Documents/Requirements for application:

1. Provide photos of the accident vehicle and car seat (showing all damage)
2. File a Police Incident Report
3. Proof of valid car insurance certificate / document
4. Proof of valid vehicle license plate (commonly known as "driving permit")
5. Purchase receipt or delivery note for the Baby Star car seat
6. Baby Star car seat involved in accident

Application Process:

Step 1: WhatsApp or email us the required Documents/Requirements from above (1-5) for approval

Step 2: Provide applicant's name and phone number

Step 3: After obtaining our approval, bring the damaged Baby Star car seat to our repair center for replacement

Terms and Conditions:

- Only available for Baby Star car seats purchased from our authorized retailers.

- Free replacement guarantee is limited to 1 replacement benefit (must be exercised within the warranty period).

- Please apply and submit the required documents within 15 days of the accident.

- You must bring your Baby Star car seat to our office for replacement within 7 working days of receiving the notification of successful application from us.

- If the car seat model is no longer in production, we will arrange to replace it with the closest model.

- If the warranty period has expired, you will not be eligible for free replacement.

- Regardless of fault attribution, any cases involving only superficial damage such as paint scratches or dented exterior parts shall not be covered under this free replacement guarantee.

- This guarantee does not provide any cash compensation and cannot replace other products.

- Baby Star reserves the right to modify, change, cancel or terminate the terms of this guarantee at any time without prior notice.