Delivery and Collections

Delivery service is only available on address in Hong Kong and Macau.

Hong Kong area: Delivery Service is free for purchases HK$600 or above at Baby Star’s website. Purchase value below $600 will incur a $100 delivery fee.

  • Service area include: Hong Kong Island, Kowloon and New Territories.
  • Delivery service is not available for: Outlying Island (Lamma Island and Cheung Chau) & Closed areas (Lo Wu, Man Kam To, Sha Tau Kok, Lok Ma Chau);
  • Delivery service is based on one single destination only;
  • Delivery will be arranged within 2 weeks after the acceptance of order (subject to the stock availability);
  • Delivery date and time are determined by the Baby Star;

Special Charges on below area / condition:
Mid Level (call us to confirm): $200 
Tung Chung: $140
Stanley: $200
Discovery Bay: $260

Buildings without lift or product can only access through staircases: $60 per floor (Customer is responsible to declare this special arrangement upon the order.)
The special charges will be collected upon the delivery. 

Macau area: Delivery fees will be charged to any delivery address in Macau.
Goods will only be delivered to the ground floor of the delivery address. Customer is entitled to pick up the goods.

We endeavour to dispatch all products ordered as soon as possible after the order has been placed and accepted by us. You will be contacted and given an indication of the expected delivery date via phone by our customer service..

Alternatively, you may choose to collect the products ordered by you at our distribution center in Hong Kong. You need to present the email when the order is collected.

In case of any disputes, Baby Star reserve the right of the final decision.

You need to sign a confirmation of receipt of the products when the products are received or collected and by doing so, you accept the responsibility for the products ordered from that moment on. If the recipient or collector is not the original purchaser, or in case of delivery of a gift, then you accept this signature as an evidence of delivery and fulfilment of your order by Baby Star. You also accept the associated transfer of responsibility in the same way.

Distribution Center:
Address: Unit 1, 1/F., Block A, Profit Industrial Building, 1-15 Kwai Fung Crescent, Kwai Chung, N.T., Hong Kong
PHONE: 2422 8552
OPENING HOURS: Monday - Saturday 1:30pm - 5:30pm (Public Holiday excepted)